About us
We reconnected after a gap of 20 years. In our years apart, we had similar working experiences: senior management roles in charities; setting up and managing projects; business restructuring. We noticed that, of all the managerial skills we used, it was kindness that brought the best results and the most satisfaction. We believe that genuine understanding, trust and respect amongst colleagues throughout organisations results in greater productivity, job satisfaction and staff retention. This can be achieved more easily if kindness and consideration is at the heart of everything.
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We were both in our 40s when we were diagnosed with conditions which had been affecting our lives quite profoundly. Rachael was diagnosed with dyslexia and Dan with depression and, later, anxiety. Through diagnosis came access to treatment and assistance which has helped us to understand and manage our conditions. This understanding means we can empathise with people who feel they are fighting through life with one hand behind their back. There is always a way to win – and it starts with being kind to yourself.
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We believe that the traditional view that to succeed personally or in business one has to be ruthless and mercenary, does not need to persist; there are better and easier ways. Kindness is not submission, or just being nice, but a real strength. We realised that there was room for more kindness in our working lives. And in our personal lives, too, for that matter. We can show you how to harness this strength so that it can make a real and positive difference in your life.
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Download The Kiltti Kindness Charter
Coaching
As your personal coach, I will help you to realise that you have the skills and abilities to move you towards where you want to be. I will show you that, with kindness, you can become more confident to overcome those things which you think of as problems and difficulties at the moment.
I understand that the first step is difficult, so get in touch and we’ll take that step together.
Consultancy
Are you thinking of setting up a helpline or customer care line? Do you need to write, or update, your policies and procedures to comply with legislation or to attract funding? Are you looking for a kind and effective way to introduce some changes to your organisation?
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Here at Kiltti, we have the experience to help you.
Training
Comprehensive and professional training for helpline and call centre staff, so that your customers and clients have the experience you want them to have.
You will learn to recognise the seven stages of a customer call and understand the different levels of listening. You will develop the skills to maintain professional boundaries and to confidently discuss difficult topics with self-care, resilience and reflection.
Organisations We Have Worked With
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Kiltti Survey
The purpose of our survey is to understand the motivation and barriers when commissioning or booking training.
We believe training is vital to having a well, motivated, productive, professional team, and understand that with the cost-of-living crisis, limited budgets and reserves, training can often be put on the back burner. We would like to understand your organisational needs around training so we can help ensure you have good, engaging training that delivers your learning objectives and is affordable to you.
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If you have 5 minutes to spare to complete the survey it would be really helpful for us. As a way of saying thank you for completing the survey we would like to offer you a free space on our Combat Stress with Kindness Course worth £25. Check out the course here and then contact us at hey@kiltti.co.uk so we can get you book on.
Say hello…
We would love to hear from you. Please give us a call, drop us an email or fill out the form below and we'll get right back to you.
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Phone: 01728 663799
Mobile: 07813 959841
Email: hey@kiltti.co.uk
