More than words…
Communication is more than words – so is our training.
Interactive and engaging courses with a mixture of presentation to suit different learning styles.
Training
Comprehensive and professional training for helpline and customer call staff, so that your customers and clients have the experience you want them to have.
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In partnership with Authentic Responses, Kiltti has developed a suite of holistic training in a range of formats and pricing to suit your organisation's needs.
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View our range of courses below and we also offer Free Helpline Managers Forums and Free Webiners.
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To book a free, no obligation chat about our training to see if it will meet your organisation’s needs, please use our calendar link below. Alternatively send us an email to hey@kiltti.co.uk or call 07813 95984l.
Helpline Managers Forum
Our free Helpline Managers Forum is an excellent opportunity for helpline managers to talk through, and to share topics of interest or concern, in a confidential space. They are user-led, and held monthly on the last Wednesday of the month via Zoom.
This forum runs for 1 hour from 12:00pm till 1:00pm.
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Click the links below to book your place.
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Webinars
Free Boundaries Webinar
Our webinar series will provide a quick deep dive by shining a spotlight on key topics or sharing knowledge on a support or response mechanism. This webinar concentrates on differentiating between your personal and professional boundaries.
An engaging webinar on what are our personal and professional boundaries and how to respond when these are challenged.
This webinar runs for 1 hour from 12:00pm till 01:00pm.
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Click the links below to book your place. ​
Free Self-Care Webinar
Our webinar series will provide a quick, but deep, dive into the important and essential areas of self-care and boundaries. By shining a spotlight on these key topics, we will help you to develop and grow as a professional.
This is an engaging webinar to present ideas for looking after yourself after a challenging call and to introduce definitions of compassion fatigue and vicarious trauma.
This webinar runs for 1 hour from 12:00pm till 01:00pm.
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Click the links below to book your place. ​
Kiltti Survey
The purpose of our survey is to understand the motivation and barriers when commissioning or booking training.
We believe training is vital to having a well, motivated, productive, professional team, and understand that with the cost-of-living crisis, limited budgets and reserves, training can often be put on the back burner. We would like to understand your organisational needs around training so we can help ensure you have good, engaging training that delivers your learning objectives and is affordable to you.
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If you have 5 minutes to spare to complete the survey it would be really helpful for us. As a way of saying thank you for completing the survey we would like to offer you a free space on our Combat Stress with Kindness Course worth £25. Check out the course here and then contact us at hey@kiltti.co.uk so we can get you book on.